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If you have a question about returns & exchanges, please scroll to the bottom of this page for more information.
Place any other questions or kind words you have in the form below. ❤️
Frequently Asked Questions
To start a return/exchange please send to the address below. Item(s) must be returned within 30 days from purchase and in their original condition.
Make sure your invoice sheet is included with the return. Indicate whether you would like a return/exchange on the sheet so our team can process your return when it gets back to us. Please allow 3-5 days for us to process once delivered.
KNOWN SUPPLY
ATTN: Returns & Exchanges
421 Rowland Ave
Santa Ana, CA 92707
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If you have any further questions please reach out to customercare@krochetkids.com
Items will ship in 3-5 business days from our headquarters in Costa Mesa, CA.
Once you receive your product, locate the label inside the item that has the name of the maker on it. Then head to the Meet the Makers website, powered by •KNOWN SUPPLY.